"Express Transportation logo featuring a sleek black suit with a striking red tie, symbolizing professionalism and efficiency. The company name is elegantly displayed alongside the image, accompanied by the tagline 'Elevate Your Experience.' The logo embodies the express services offered, including long-distance trips, transfers to and from Albany International Airport, and shuttle services to surrounding cities and train stations."

Privacy policy

Welcome to Express Transportation Services. Our commitment to protecting your privacy is paramount. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our transportation, limo service, and taxi services. By using our services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect:

a. Personal Information: When you book a ride with us, we may collect personal information such as your name, contact information, payment details, and travel preferences.

b. Usage Information: We may collect information about your usage of our services, including your interactions with our website, mobile application, and customer service representatives.

c. Location Information: With your consent, we may collect precise location data to provide you with accurate transportation services.

d. Device Information: We may collect information about the device you use to access our services, including device type, operating system, and unique device identifiers.

2. How We Use Your Information:

a. Providing Services: We use your information to fulfill your transportation requests and provide you with the best possible service experience.

b. Improving Services: We analyze your information to enhance our services, tailor offerings to your preferences, and optimize the functionality of our website and mobile application.

c. Communications: We may use your information to communicate with you about your bookings, promotions, updates, and important service-related information.

d. Security: We utilize your information to ensure the security and integrity of our services, including fraud detection and prevention.

3. How We Share Your Information:

a. Service Providers: We may share your information with third-party service providers who assist us in delivering our services, such as payment processors and technology providers.

b. Business Partners: We may share your information with our business partners to provide you with integrated services or promotional offers.

c. Legal Compliance: We may disclose your information when required by law or in response to lawful requests from government authorities or law enforcement agencies.

4. Your Choices and Rights:

a. Opt-Out: You have the right to opt-out of receiving marketing communications from us. You can manage your communication preferences through your account settings or by contacting us directly.

b. Access and Update: You have the right to access and update your personal information stored in our systems. You can review and edit your information by logging into your account or contacting us for assistance.

c. Data Portability: You have the right to request a copy of your personal information in a structured, machine-readable format.

5. Data Retention:

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law or for legitimate business purposes.

6. Security Measures:

We implement robust security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Children’s Privacy:

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If you believe that we have inadvertently collected information from a child, please contact us immediately to request deletion.

8. Changes to this Privacy Policy:

We reserve the right to update or modify this Privacy Policy at any time. We will notify you of any material changes by posting the updated policy on our website or through other communication channels. Your continued use of our services after the effective date of the revised policy constitutes acceptance of the changes.

9. Contact Us:

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at
Taxireservations.Express@gmail.com or 518-421-3322.

Effective Date: March 7, 2024*

Express Transportation Lost and Found Policy:

At Express Transportation, we strive to provide efficient and reliable service to our customers. In the event that a passenger loses an item while utilizing our transportation services, we have established the following policy regarding lost and found items:

1. Reporting Lost Items:
– Passengers who believe they have lost an item while traveling with Express Transportation are encouraged to report the loss as soon as possible.
– Lost items can be reported to the Express Transportation customer service desk at the point of departure or arrival, or by contacting our dedicated lost and found department through phone or email.

2. Lost and Found Process:
– Upon receiving a report of a lost item, Express Transportation staff will make every effort to locate and return the item to its rightful owner.
– All found items will be logged into our lost and found database, including a description of the item, the date and time it was found, and the location where it was found.

3. Item Retrieval:
– Passengers who believe their lost item has been found by Express Transportation are required to provide sufficient identification and proof of ownership to claim the item.
– Items can be retrieved from the designated lost and found location during operating hours or by appointment.

4. 48-Hour Holding Period:
– Express Transportation will retain found items for a period of 48 hours from the time they are logged into the lost and found database.
– During this 48-hour period, passengers have the opportunity to claim their lost items.
– After the 48-hour holding period, unclaimed items may be disposed of or donated to local charities at the discretion of Express Transportation management.

5. Limited Liability:

– Express Transportation assumes no responsibility for lost or misplaced items.
– Passengers are advised to keep track of their belongings at all times and to take appropriate precautions to prevent loss or theft.

6. Exceptions:
– Items of significant value, such as electronic devices or jewelry, may be held for a longer period at the discretion of Express Transportation management.
– In cases where lost items are found to contain personal information, such as wallets or purses, Express Transportation will make every effort to contact the owner to arrange for return.

By utilizing Express Transportation services, passengers agree to adhere to the terms outlined in this lost and found policy. We appreciate your cooperation in helping us maintain a safe and efficient travel experience for all passengers

About Us

Elevate your travel experience with us – where every ride is more than just a journey.

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