"Express Transportation logo featuring a sleek black suit with a striking red tie, symbolizing professionalism and efficiency. The company name is elegantly displayed alongside the image, accompanied by the tagline 'Elevate Your Experience.' The logo embodies the express services offered, including long-distance trips, transfers to and from Albany International Airport, and shuttle services to surrounding cities and train stations."

Important Notice: High Volume of Phone Calls at Express Transportation

Dear Valued Customers,

We hope this message finds you well. We want to take a moment to thank you for choosing Express Transportation for your transportation needs.

Recently, we’ve experienced an unprecedented increase in the volume of phone calls to our customer service center. While we strive to assist each of our customers promptly and efficiently, the high call volume has led to longer wait times and delays in addressing your inquiries.

In order to serve you better and ensure your transportation needs are met on time without any inconvenience, we kindly recommend that all customers utilize our user-friendly website to book reservations. By booking online, you not only save time but also help us streamline our processes to provide you with the best service possible.

Our website offers a convenient booking platform where you can easily make reservations, track your rides, and manage your account at your convenience. Additionally, you can find answers to frequently asked questions and access important updates regarding your travel with us.

We sincerely apologize for any inconvenience this may cause and appreciate your understanding and cooperation during this time. Your satisfaction is our top priority, and we are committed to making your experience with Express Transportation as seamless as possible.

Warm regards,

Michael D
Customer Service Manager
Express Transportation

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