At Express Transportation, we strive to ensure a seamless and reliable experience for our valued customers. As part of our commitment to transparency and efficiency, we have established a comprehensive reservation policy to streamline the booking process and provide clarity to all parties involved.
Reservation Confirmation:
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Paid Reservations: In order to confirm your reservation with Express Transportation, full payment is required at the time of booking. Payment must be made through our secure online platform or via alternative payment methods specified by our customer service team. We accept various payment options to accommodate our diverse clientele.
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Confirmation Notification: Upon successful payment, you will receive an immediate confirmation notification via email or SMS, depending on your preferred communication method. This confirmation serves as proof of your reservation and guarantees your booking slot.
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Payment Deadline: Payment for reservations must be completed within the specified timeframe provided during the booking process. Failure to submit payment within the allotted time may result in the cancellation of your reservation to accommodate other customers.
Cancellation and Refund Policy:
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Cancellation Window: Customers are entitled to cancel their reservations within a designated cancellation window, as outlined during the booking process. The cancellation window varies depending on factors such as the type of service booked and peak travel times.
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Refund Eligibility: Refunds for cancelled reservations are subject to our refund policy, which considers factors such as the timing of the cancellation and any applicable cancellation fees. Express Transportation reserves the right to withhold refunds for cancellations made outside of the specified cancellation window.
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Cancellation Fees: Depending on the circumstances of the cancellation, a cancellation fee may apply. This fee covers administrative costs incurred by Express Transportation and helps us maintain our commitment to providing quality service to all customers.
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Refund Processing Time: Refunds, when applicable, will be processed within a reasonable timeframe following the cancellation of your reservation. Please allow sufficient time for the refund to reflect in your account, as processing times may vary depending on your financial institution.
Booking Modifications:
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Modification Requests: Should you need to modify your reservation after payment has been made, please contact our customer service team as soon as possible to discuss available options. We will make every effort to accommodate your request, subject to availability and any applicable fees.
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Modification Fees: Depending on the nature of the modification and the timing of the request, a modification fee may apply. This fee covers administrative costs associated with updating your reservation details and ensuring a smooth transition.
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Availability Guarantee: While we strive to accommodate all modification requests, please note that availability is not guaranteed, especially during peak travel times or for last-minute changes. We recommend contacting us at the earliest opportunity to discuss your requirements and explore available options.
By adhering to our express transportation booking policy, both customers and Express Transportation can enjoy a streamlined booking process, enhanced communication, and a seamless travel experience. We appreciate your cooperation and look forward to serving you soon.
For any further inquiries or assistance, please don’t hesitate to contact our dedicated customer service team, who are available around the clock to address your needs and ensure your satisfaction.
