"Express Transportation logo featuring a sleek black suit with a striking red tie, symbolizing professionalism and efficiency. The company name is elegantly displayed alongside the image, accompanied by the tagline 'Elevate Your Experience.' The logo embodies the express services offered, including long-distance trips, transfers to and from Albany International Airport, and shuttle services to surrounding cities and train stations."

No-Show Policy

Dear Valued Customers,

At Express Transportation, our commitment to providing unparalleled transportation services is unwavering. In order to maintain the integrity of our operations and uphold the highest standards of service excellence, we have implemented a comprehensive policy addressing instances of passenger no-shows. We kindly request your attention to the following detailed provisions:

No-Show Policy:

Express Transportation acknowledges the importance of honoring reservations made by our valued passengers. When a passenger reserves and pays for our services but fails to appear for their scheduled trip without prior notification, Express Transportation reserves the right to withhold a refund for the reserved fare. While we understand that unforeseen circumstances may arise, adherence to this policy is essential to ensure fairness to both passengers and drivers, as well as to sustain the efficiency and reliability of our services for all customers.

Notice Requirement:

To facilitate effective resource management and accommodate the diverse needs of our clientele, Express Transportation requires passengers to provide advance notice of at least two hours if they anticipate being unable to proceed with their scheduled trip. This advance notification period allows us to adjust our service provision accordingly, minimize disruptions to other passengers’ travel plans, and optimize the utilization of our fleet and personnel resources. We encourage passengers to communicate any changes or cancellations to their reservations promptly, as it enables us to maintain the seamless operation of our transportation services.

Complications and Exceptions:

In certain circumstances, such as medical emergencies or unforeseeable events beyond a passenger’s control, Express Transportation may exercise discretion in applying the no-show policy. Passengers experiencing such exceptional circumstances are encouraged to provide documentation or evidence supporting their claim, which will be reviewed by our customer service team on a case-by-case basis. While we strive to accommodate passengers’ needs with compassion and flexibility, we must also ensure the fair and consistent application of our policies to uphold the integrity of our operations.

Appeals Process:

Passengers who believe that their situation warrants an exception to the no-show policy may submit an appeal to Express Transportation’s customer service department. Appeals must be submitted in writing within seven days of the missed trip, accompanied by any relevant documentation or evidence supporting the request for an exception. Our customer service team will review each appeal thoroughly and provide a prompt and fair resolution to the best of our ability. We value the feedback and input of our passengers and are committed to addressing their concerns with diligence and transparency.

We appreciate your cooperation and understanding in adhering to this policy, as it enables us to maintain the quality, reliability, and fairness of our transportation services. Should you have any questions, concerns, or need to provide advance notice of trip cancellations, please do not hesitate to contact our dedicated customer service team. We are here to assist you and ensure that your transportation experience with Express Transportation exceeds your expectations in every way.

Thank you for choosing Express Transportation for your travel needs. We look forward to serving you with the utmost professionalism and efficiency.

Warm regards,

David Adam 
Customer Service Manager
Express Transportation

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