"Express Transportation logo featuring a sleek black suit with a striking red tie, symbolizing professionalism and efficiency. The company name is elegantly displayed alongside the image, accompanied by the tagline 'Elevate Your Experience.' The logo embodies the express services offered, including long-distance trips, transfers to and from Albany International Airport, and shuttle services to surrounding cities and train stations."

Customer Service Policy Agreement

At Express Transportation, we are committed to providing exceptional service to our valued customers. In order to ensure a smooth and efficient experience for all passengers, we have established the following policies that customers must agree to in order to receive our services. Please carefully review the following terms and conditions:

1. Booking and Reservation Policy:
– Customers must provide accurate and complete information when booking or making reservations for our transportation services.
– Changes or cancellations to bookings may be subject to additional fees or restrictions, as outlined in our booking terms and conditions.

2. Payment and Billing Policy:
– Customers are responsible for payment of all applicable fares and fees associated with our transportation services.
– Payment methods accepted may vary depending on the service and location, and customers must adhere to the accepted payment methods as outlined by Express Transportation.

3. Code of Conduct:
– Customers are expected to conduct themselves in a respectful and courteous manner towards our staff and fellow passengers.
– Any behavior deemed disruptive, offensive, or threatening will not be tolerated and may result in denial of service.

4. Baggage and Luggage Policy:
– Customers are responsible for ensuring that their luggage and belongings comply with our baggage policy, including size, weight, and prohibited items.
– Express Transportation reserves the right to refuse transportation of oversized, excessive, or prohibited luggage.

5. Lost and Found Policy:
– Customers acknowledge and accept our lost and found policy, including the 48-hour holding period for found items and limited liability for lost or misplaced belongings.

6. Safety and Security Measures:
– Customers must comply with all safety and security measures implemented by Express Transportation, including but not limited to seatbelt usage, no smoking policies, and adherence to security screenings.

7. Privacy Policy:
– Customers acknowledge and consent to the collection and use of personal information as outlined in our privacy policy. We are committed to protecting the privacy and confidentiality of customer information.

8. Feedback and Complaint Resolution:
– Express Transportation welcomes feedback and strives to address customer concerns in a timely and effective manner. Customers are encouraged to communicate any feedback or complaints to our customer service team for resolution.

9. Modification of Policies:
– Express Transportation reserves the right to modify or update these policies at any time without prior notice. Customers will be notified of any changes to our policies through our website, communication channels, or other means.

By utilizing Express Transportation services, customers acknowledge and agree to abide by the aforementioned policies and terms. Failure to comply with these policies may result in denial of service or additional penalties as deemed appropriate by Express Transportation management.

Please indicate your acceptance of these policies in order to proceed with booking and receiving our services. If you decline to accept our policies, we regret that we will be unable to provide you with our transportation services.

 

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Elevate your travel experience with us – where every ride is more than just a journey

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